The Falconry Centre Ltd. - Terms & Conditions for Bird Handling Experiences, Visitors, Bird Sponsors and Outside Event Bookings

1. Bird Handling Experience Booking & Vouchers

1.1 Bird Handling Experiences ("BHEs/the BHE") must be booked and paid for in full in advance. All dates are subject to availability. BHEs may be purchased online, over the telephone or in person by visiting the Centre. Group sizes for non-Exclusive BHE's are limited to a maximum of 6 participants on a weekday or 8 at a weekend (except for the Large Raptor Experience, which is limited to a maximum of 3 participants on a weekday and up to 4 on a weekend). The Centre cannot guarantee availability on a preferred date so early booking is recommended. Bookings are made on a first-come first-served basis. The Centre does not accept provisional bookings and will not reserve dates pending payment or make any other such arrangement.

1.2 Age restrictions apply to all BHEs; details are available on the relevant pages of the website or should be discussed at the time of booking. It is the responsibility of the purchaser to ensure that the BHE is suitable for the intended recipient.

1.3 Vouchers for BHEs are valid for a period of 10 months from the date of purchase unless otherwise specified. Voucher expiry dates are clearly printed on the vouchers. It is the recipient of the voucher's responsibility to book the BHE within this time period. Failure to book the BHE within the specified period will result in the voucher becoming null and void. No refunds or exchanges are permitted under these circumstances. If the recipient is unable to use the voucher within the validity period due to exceptional circumstances, the voucher may be extended, at the Centre's discretion, for a period of up to three months (providing that dates are available), subject to an administrative fee of up to 25% of the original purchase price for the BHE.

1.4 Vouchers for BHEs are transferable and may be purchased as prizes and/or gifts.

1.5 Vouchers for BHEs are non-refundable. All purchases are considered final. Any refund offered will be at the discretion of the Centre. The Centre reserves the right to charge an administration fee of up to 50% of the purchase price of the BHE in the event that a discretionary refund is offered. Vouchers for BHEs have no cash value.

1.6 Cancellations and re-bookings are permitted but must be agreed with the Centre by telephone. Cancellations and re-bookings must be made with at least 48 hours notice. Cancellations after the 48-hour period prior to the BHE booking may be accepted where the cause is adverse weather, a medical emergency or otherwise at the discretion of the Centre. The Centre reserves the right to refuse a re-booking under any circumstances. Re-booking is subject to date availability. BHEs may only be cancelled and re-booked once. Any further cancellations and re-bookings will be at the discretion of the Centre and may be subject to an administrative charge of up to £25. The Centre cannot guarantee weekend date availability in the event of a cancellation and re-booking, especially during holiday/peak periods.

1.7 Participants who fail to attend on the date of their BHE will invalidate their vouchers and are not entitled to a re-booking. Any re-bookings under such circumstances will be at the discretion of the Centre and may be subject to an administrative charge of up to £25.

2. General Guidelines for Visitors and other persons coming into the Centre

2.1 The Falconry Centre Ltd ("the Centre") accepts no liability or responsibility for the acts or omissions of any person visiting the Centre (whether participating in or observing a bird handling experience, as a paying visitor or otherwise) and any person entering the Centre does so entirely at their own risk.

2.2 All items, belongings and other personal property brought into the Centre by any person shall be at such person's own risk and the Centre accepts no liability for any losses or damage suffered. Furthermore, the Centre will not be held responsible for any damage caused to personal property by any third party.

2.3 Dogs and other animals (except for Guide Dogs) are not permitted to enter the Centre at any time, unless by prior agreement.

2.4 The Centre reserves the right to remove any person from the premises if, in the opinion of any member of staff, that person's behaviour is deemed inappropriate, or if that person is by their own negligence or deliberate act endangering the safety of themselves, others, or the birds at the Centre. The Centre will not be liable for any compensation, damages or refunds as a result of such removal.

2.5 Parents are reminded that children must be supervised at all times. The Centre accepts no responsibility or liability in respect of children on the premises. If any child under the age of 16 is found unsupervised in the Centre's premises, the police will be contacted immediately to act in the best interests of the child.

2.6 Visitors are reminded that the birds at the Centre are potentially dangerous and visitors must not make any attempt to stroke, feed, touch, handle or otherwise approach the birds unless advised or permitted to do so by a member of staff.

2.7 Visitors are asked not to enter the flying arena at any time unless invited to do so by a member of staff. Bird Handling experiences taking place on the arena are for participants and observers only and are not open to other visitors.

3. Bird Handling Experiences Health & Safety

3.1 Participants and Observers on BHE's are strongly advised to inform the Centre in advance of any medical conditions they have which may affect their ability to enjoy their BHE. Some BHEs, such as the Full Day and the Large Raptor BHEs, are not suitable for wheelchair users, people with limited mobility or people with limited arm/upper body strength. It is the responsibility of the purchaser to ensure that the BHE is suitable for the intended recipient.

3.2 The Centre will not be held liable for any injuries or losses sustained by any participant, observer or visitor, howsoever caused, during the course of a BHE.

3.3 Appropriate falconry gauntlets (gloves) will be provided and must be worn at all times when handling any of the birds. Participants should be aware that birds have sharp talons (claws) and beaks and will not tolerate inappropriate behaviour. Birds can bite or foot (grab with their feet) which can cause injury if the bird is not handled properly. Participants must follow the instructions of the falconer at all times and the Centre reiterates that it will not be held liable for any injury suffered as a result of failure to follow instructions given by the Centre's staff.

3.4 The Centre reiterates that, in accordance with clause 2.4 above, the Centre reserves the right to remove any participant or observer from the BHE, and if necessary from the premises, if, in the opinion of any member of staff, that person's behaviour is deemed inappropriate, or if that person is by their own negligence or deliberate act endangering the safety of themselves, others, or the birds at the Centre. The Centre will not be liable for any compensation, damages or refunds as a result of such removal.

3.5 Participants will not be asked to handle the bird's food (raw meat) directly at any time. Nonetheless, Participants are advised to wash their hands after handling the birds. Anti-bacterial handwash is available for this purposes and there are toilet facilities available at Webbs of Hagley Garden Centre adjacent to the Centre.

 

4. Food & Drink

4.1 Refreshments are only provided to Participants and Observers on BHE's where stated. Otherwise, there are no facilities for refreshments at the Centre. Food and drink may be brought into and consumed at the Centre's premises. Picnic benches are provided during summer months but space for seating is not guaranteed. A café is available at the Webbs of Hagley Garden Centre adjacent to the Centre, which is open for public use. The Centre accepts no liability for food and drink brought onto the premises no matter where purchased and makes no guarantee in respect of availability of refreshments from Webbs of Hagley Garden Centre.

4.2 Participants on BHEs are responsible for advising the Centre no less than 48 hours in advance of any dietary requirements they have which may affect their refreshment options (particularly where lunch is provided on Full Day BHEs).

4.3 Refreshment options may vary subject to availability. Any queries in this regard should be addressed to the Centre at least 48 hours before the BHE takes place.

4.4 The Falconry Centre Ltd. cannot offer refreshments to visitors under any circumstances.

 

5. Bird Sponsorship - Individual

5.1 Purchasers of bird sponsorship must allow 28 days for delivery of the sponsorship pack from the date of purchase. The Centre cannot be held liable for any delays in delivery following dispatch.

5.2 All sponsored birds remain the legal property of the Centre at all times, which reserves the right to sell, transfer or remove the bird from public display at any time. In the event of the sale, loss or death of a sponsored bird, sponsors may be offered the opportunity to transfer their sponsorship to an alternative bird; in most circumstances the Centre will randomly select a bird to transfer the sponsorship to. Transfer of sponsorship to an alternative bird will not entitle the sponsor to a new sponsorship package.

5.3 The Centre does not guarantee that a sponsored bird will be on display at the centre on any given day (i.e. for the purposes of using free entry vouchers or BHE discount vouchers). Anyone wishing to visit to see the sponsored bird specifically is advised to telephone before visiting to avoid disappointment.

5.4 The Centre does not guarantee that a sponsored bird will be available for flying displays at or away from The Falconry Centre premises. Not all birds available for sponsorship can be used for flying and display purposes in any event. Flying and display birds are rested on a rotational basis and will not be available all year around. The availability of a flying and display bird is never guaranteed. The Centre will always give the highest priority to a bird’s health, safety and well-being before making the bird available for flying and display at any time.

5.5 The names of sponsors will be displayed on a board at the Centre. This board is updated on or around the 20th of each calendar month. It may take up to 2 calendar months for a name to appear on the sponsor's board.

5.6 Vouchers for free entry to the Centre shall be for one adult or one child/concession per voucher. If lost, these vouchers cannot be replaced. Free admission tickets have no cash value and cannot be exchanged or refunded. Each ticket may only be used once. Multiple tickets may be used in a single visit for family/group entry. Any person without a free entry ticket must pay the normal visitor admission charge.

5.7 Discounts for Bird Handling Experiences ("BHEs") have no cash value and cannot be exchanged or refunded. If lost, these vouchers cannot be replaced. Discount is single-use only. BHEs must be booked and paid for in advance in accordance with sections 2 and 3 above.

5.8 Once purchased, sponsorships are non-transferable. It is the responsibility of the purchaser to ensure that the correct name is provided for the intended sponsor, whether buying for themselves or a third party. Sponsorship packages purchased to be given as prizes (for example for raffles or give-aways) may be excepted but only by prior agreement with the Centre.

5.9 Sponsorship is strictly non-refundable. All purchases are considered final.

5.10 The Centre reserves the right to alter sponsorship benefits packages at any time and without prior notice.

 

6. Bird Sponsorship - Corporate

6.1 The terms and conditions for Corporate Sponsorship are listed on the Centre's website page for Corporate Sponsorship at http://thefalconrycentre.co.uk/sponsoring-bird/corporate-sponsorship/ depending on the sponsorship package purchased. These terms and conditions should be referred to accordingly.

 

7. Outside Events - Bookings & Cancellations

7.1 All Outside Events must be booked in advance. All dates are subject to availability. Bookings can be made by telephone or email but must be confirmed in writing. The Centre cannot guarantee availability on a preferred date so early booking is recommended. Bookings are made on a first-come first-served basis. Bookings are not confirmed and dates cannot be reserved until a completed Booking Form has been received by the Centre either by post or by email.

7.2 Payment for Outside Events is due on the date of the Event. A VAT invoice will be provided on the day. In the event of non-payment, the Centre may at its discretion cancel the booking and fees will be payable in accordance with clause 7.4 below. Alternatively, the Centre may at its discretion allow payment to be made within 30 days of the date of the Event.

7.3 In the event of non-payment within 30 days of the date of the Event, interest on the outstanding amount will be charged daily at a rate of 5% of the booking fee until such time as payment is made. Non-payment may result in cancellation of future bookings and legal action to recover any outstanding debt.

7.4 In the event of cancellation of an Outside Event, the client must inform the Centre immediately in writing, either by post or by email. Verbal cancellations (e.g. by telephone) will not be accepted. In the event of cancellation of an Outside Event, the following charges will be levied:

7.4.1 Where written notice of cancellation is received more than 28 days before the Event, 10% of the total cost of the booking fee will be payable.

7.4.2 Where written notice of cancellation is received between 28 days and 2 days before the Event, 50% of the total cost of the booking fee will be payable.

7.4.3 Where written notice of cancellation is received less than 48 hours before the Event, 100% of the total cost of the booking fee will be payable.

The cancellation period is calculated on the date of your cancellation being received by us at The Falconry Centre Ltd, Kidderminster Road South, Hagley, Stourbridge, West Midlands DY9 OJB or via the e-mail address on the Booking Form.

These terms and conditions were last updated April 2017 and may be subject to amendment at any time.

 

Website Terms & Conditions

The information contained in this website is for general information purposes only. The information is provided by THE FALCONRY CENTRE and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for THE FALCONRY CENTRE any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of THE FALCONRY CENTRES . We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, THE FALCONRY CENTRES takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

By accessing this site, you acknowledge and agree that you bear responsibility for your own decisions, and that THE FALCONRY CENTRE shall not be held liable by you or any others for any decision made or action taken by you or others based upon reliance on or use of information or materials obtained or accessed through use of the Site. Any arrangements made between you and any third party named on this site are at your sole risk and responsibility.

Copyright/trademarks: All rights in the HTML, designs and programming are owned by HML(UK) Ltd or its licensors. Any information posted by us on the site are owned by THE FALCONRY CENTRE unless otherwise stated. You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of this Site without our permission. All trademarks, service marks, and trade names displayed on the Site are the marks of the owners of the relevant material, and may only be used by you as permitted by law or as expressly authorised by the owner.

Privacy Policy

This privacy policy sets out how THE FALCONRY CENTRE   uses and protects any information that you give THE FALCONRY CENTRE when you use this website.
THE FALCONRY CENTRE is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

THE FALCONRY CENTRE may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2012.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, unless we state otherwise, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

COOKIE POLICY
Cookies on our site

By using our site, you consent to the use of the following cookies. Cookies are used on our site for the following reasons:

We use traffic Analytics cookies to identify how the site is being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

What is a cookie

A cookie is a small file which asks permission to be placed on your computer's hard drive. There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Are cookies safe?

Yes. The information stored in cookies is safe and anonymous. They do not contain any information which could personally identify you and your account security is never compromised. You can find more information about cookies at www.allaboutcookies.org

Refusing Analytic cookies used on this website

Refusing cookies via web browser

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Most browsers allow you to refuse to accept cookies.

Firefox - How to change your cookie settings in Firefox

Internet Explorer - How to change your cookie settings in Internet Explorer 9, Internet Explorer 7 and 8

Google Chrome - How to change your cookie settings in Google Chrome

Safari (OS X) - How to change your cookie settings in Safari (OS X)

Safari (iOS) - How to change your cookie settings in Safari (iOS)

Android - How to change your cookie settings in Android

Blocking cookies will have a negative impact upon the usability of some websites.

 

The Falconry Centre Ltd // Terms & Conditions

Terms & Conditions apply - please Click Here to view. Purchase of any visitor's entry ticket, Group Visit, Experience, Sponsorship package and/or booking of any Outside Event confirms understanding and acceptance of these terms and conditions.