1.1. We are committed to safeguarding the privacy or our website visitors and customers.
1.2. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and customers; in other words, where we determine the purposes and means of the processing of that personal data.
1.4. In this policy, “we”, “us” and “our” refer to The Falconry Centre, Hagley Ltd (“TFC”).
2. How We use Your Data
2.1. In this section we have set out the general categories of data that we may process, the purposes for which we may process personal data, and the legal basis of the process where relevant.
2.2. We process your personal data for the purpose of online, telephone or in person purchases and/or bookings of pre-purchased of Bird Handling Experience sessions, Bird Sponsorship, Season Tickets, Donations, and Photography Experience Sessions. We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website. This transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
2.3. Transactional data may take place via a third party (PayPal, Stripe, American Express, and/or Barclaycard) who will process data in accordance to their own policies and procedures. TFC does not store or process any transactional data supplied to a third party save for confirmation of payment received provided to us by these third parties.
2.4. The information held in relation to an individual making a purchase and/or a booking will consist of their name, email address, telephone number, and their home address where they request a hard copy letter be posted out to them. The data supplied will be submitted by the individual making a purchase and/or a booking.
2.5. We may process information contained in any enquiry you submit to us regarding goods and/or services. This enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you based upon your request. The legal basis for this processing is your consent as such information is only sent in response to a direct request from you.
3. Accountability & Management
3.1. The information supplied by the individual making a purchase and/or a booking will not be shared with any third party and is only for use by us to contact the individual to confirm their purchase and/or booking or to advise them of any alteration to their purchase and/or booking. For the avoidance of doubt, we do not disclose your personal data to any other individual, group, company, organisation or other third party.
3.2. Financial transactions relating to our website and services are handled by our payment services providers, PayPal, Barclaycard and American Express. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at www.paypal.com, www.barclaycard.com, www.stripe.com/gb, and www.americanexpress.com.
3.3. We will only retain this data in electronic form on a single dedicated laptop computer database for a period of up to a maximum of six years from the date of purchase/booking.
3.4. It shall be the responsibility of the Manager of the TFC to ensure that compliance with the GDPR is maintained at all times.
3.5. We are committed to ensuring that our technical security remains up-to-date at all times in order to protect the personal information held on TFC’s computer systems.
3.6. All TFC staff are trained in-house with regards to data protection, processing and storage in line with the requirements of GDPR. Employees are trained to be aware of the security vulnerabilities involved in the cooperation of an unwitting person with access to internal systems and are therefore not permitted to disclose any personal information of any nature to any person or party other than the individual who provided the data.
3.7. TFC does not pass any personal data on to any third party and does not make use of any sub-processor.
3.8. Any personal data breaches will be reported to the Local Authority within 72 hours. TFC will in any such event report what data has been lost, what the consequences are, and what countermeasures have been implemented. Any such data breach will also be reported directly to the person (“data subject”) whose data has been lost.
4. Your Rights
4.1. Your principal rights under data protection law are:
4.1.1.the right to access;
4.1.2.the right to rectification;
4.1.3.the right to erasure;
4.1.4.the right to restrict processing;
4.1.5.the right to object to processing;
4.1.6.the right to data portability;
4.1.7.the right to complain to a supervisory authority; and
4.1.8.the right to withdraw consent.
4.2. You have the right to request access to your personal information; you can do this by sending an email to firstname.lastname@example.org or by telephoning 01562 700014, requesting to see what information is held by TFC in relation to you. TFC may ask you to supply your name, email address, telephone number and/or reference number where relevant in order to verify your identity before disclosing your personal information.
4.3. You can easily update your own personal information to ensure that it is accurate by sending an email to email@example.com or by telephoning 01562 700014.
4.4. Your data will be deleted no more than six years after the date of purchase, booking, or expiry of your voucher (whichever is the latest). If you would like to request deletion of your personal data prior to this automatic deletion, you can easily do this by sending an email to firstname.lastname@example.org or by telephoning 01562 700014. TFC may ask you to supply your name, email address, telephone number and/or reference number where relevant in order to verify your identity before deleting your personal information. Deletion of your personal data may invalidate any outstanding voucher/purchase/booking as TFC will not be able to verify its validity without the relevant data.
4.5. You can easily request that your data be delivered to yourself or to a third party by sending an email to email@example.com or by telephoning 01562 700014, identifying the person to whom you wish your data to be sent and their contact information for your preferred delivery method. TFC may ask you to supply your name, email address, telephone number and/or reference number where relevant in order to verify your identity before disclosing your personal information.
5. About Cookies
5.1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
5.2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
5.3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. Further information about Cookies can be found under our website terms and conditions at http://www.thefalconrycentre.co.uk/terms-conditions
6. Our details
6.1. This website is owned and operated by The Falconry Centre, Hagley Ltd.
6.2. We are registered in England and Wales under registration number 12682959, our Registered Charity Number is 1191207, and our registered office is at The Falconry Centre Ltd, c/o Webb’s (of Hagley) Garden Centre, Kidderminster Road South, Hagley, West Midlands, DY9 0JB.
6.3. Our principal place of business is at The Falconry Centre Ltd, c/o Webb’s (of Hagley) Garden Centre, Kidderminster Road South, Hagley, West Midlands, DY9 0JB
6.4. You can contact us:
6.4.1.by post, to the postal address given above;
6.4.2.using our website contact form;
6.4.3.by telephone, on the contact number published on our website from time to time;
6.4.4.by email, using the email address published on our website from time to time; or
6.4.5.in person, by visiting us at the address given above.
7. Data Protection Officer
7.1. Our data protection officer’s contact details are: firstname.lastname@example.org for the attention of The Manager.
8. Additional Notes
8.1. TFC does not use personal information for any direct or indirect marketing purposes; you will not receive any telephone calls, emails or letters from TFC that do not directly relate to your purchase and/or booking.
8.2. Notwithstanding the other provisions of this policy, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
8.3. TFC does not transfer the data to any third party save unless directly requested to do so by you, the data subject.
8.4. We may update this policy from time to time by publishing a new version on our website.